We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.

• LOST AND/OR STOLEN:
If you suspect your card was lost and/or stolen, please visit the Lost/Stolen page if you are logged into MyCardInfo, or contact us directly at 866-570-1238.
• PHONE
• Member Service
866-570-1238
• For calls outside the United States
866-570-1238
• MAILING
Visa
PO Box 37035
Boone, IA 50037-0035

• DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete visit the Dispute Transactions page.

You may also call our member call center at 866-570-1238 if you have further questions.

• IF YOU SUSPECT FRAUD:
Call 866-570-1238 immediately to report any fraud.


• Mail:
Fraud Department
PO Box 10409
Des Moines, IA 50306-0409

• Rewards
To redeem your rewards, please visit https://www.mynorthern.com/manage-your-credit-card/ or call 877-667-8499.

For NY residents only, call 877-667-8499 to redeem rewards up to 90 days after the account has been closed.